This Refund Policy outlines the terms and conditions under which Bloomherbal ("we," "us," or "our") processes refund requests for educational products, program access, and consulting services purchased through our website at bloomherbal.world. We are committed to fair and transparent refund practices in compliance with applicable consumer protection laws.
1. Company Information
Bloomherbal
33 E 17th St, New York, NY 10003, USA
Email: touch@bloomherbal.world
Phone: +1 212-253-0810
2. Scope
This Refund Policy applies to all paid purchases made directly through our Website, including digital educational products (program guides, movement libraries, and downloadable resources), program subscriptions, and consulting or guidance service packages. Free content and resources available on the Website without purchase are not subject to this policy.
3. General Refund Principles
We want you to be satisfied with your purchase of our educational micro-exercise programs and consulting services. Because our products are primarily digital in nature, refund eligibility depends on the type of product purchased, the extent of access or delivery, and the timeframe of your request. All refund requests are reviewed individually and processed in accordance with the conditions outlined below.
4. Digital Educational Products
4.1 Standard Refund Window
For digital educational products including program guides, movement libraries, and downloadable content packages, you may request a full refund within fourteen (14) days of the purchase date, provided that:
- You have not downloaded or accessed more than twenty percent (20%) of the product content.
- You provide a valid order confirmation or receipt number with your refund request.
- The request is submitted before the refund window expires.
4.2 Partial Access
If you have accessed or downloaded more than twenty percent (20%) of the digital product content, you may still be eligible for a partial refund at our discretion. Partial refund amounts are determined based on the proportion of content accessed and the nature of your stated reason for the request.
4.3 After the Refund Window
Refund requests submitted after the fourteen (14) day window will be considered on a case-by-case basis. Valid reasons may include technical issues preventing access to purchased content that our support team was unable to resolve within a reasonable timeframe, or billing errors such as duplicate charges.
5. Consulting and Guidance Services
5.1 Before Service Delivery
If you cancel a consulting or guidance service package before any sessions have been conducted or deliverables provided, you are eligible for a full refund minus any non-refundable processing fees disclosed at the time of purchase.
5.2 After Partial Delivery
If one or more consulting sessions have been completed or partial deliverables have been provided, refund eligibility is calculated on a pro-rata basis. The refund amount equals the total purchase price minus the value of services already rendered, calculated at the per-session or per-deliverable rate stated in your service agreement.
5.3 Cancellation by Client
Clients may cancel scheduled consulting sessions with at least forty-eight (48) hours notice without forfeiting the session credit. Cancellations with less than forty-eight (48) hours notice may result in forfeiture of that session credit, which is not eligible for refund.
5.4 Cancellation by Bloomherbal
If we cancel a consulting engagement due to circumstances on our end, you will receive a full refund for any undelivered services or the option to reschedule at no additional cost.
6. Subscription Products
If we offer subscription-based access to educational program content:
- You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.
- Refunds for the current billing period are available within seven (7) days of the charge date if you have not accessed premium subscription content during that period.
- Annual subscriptions may be refunded on a pro-rata basis within thirty (30) days of purchase, minus the value of months elapsed.
7. Non-Refundable Items
The following are generally not eligible for refunds:
- Products or services fully delivered and accessed in their entirety.
- Purchases made more than sixty (60) days ago, except where required by applicable law.
- Third-party fees or charges not collected directly by Bloomherbal.
- Promotional or discounted products where the refund terms were explicitly stated as non-refundable at the time of purchase.
- Gift purchases after the gift recipient has redeemed or accessed the product.
8. How to Request a Refund
To submit a refund request, please contact us with the following information:
- Your full name and email address associated with the purchase.
- Order confirmation number or transaction receipt.
- Date of purchase.
- Product or service name.
- Reason for the refund request.
Submit refund requests via:
Email: touch@bloomherbal.world
Phone: +1 212-253-0810
Mail: Bloomherbal, 33 E 17th St, New York, NY 10003, USA
We will acknowledge your request within two (2) business days and provide a decision within ten (10) business days of receiving all required information.
9. Refund Processing
Approved refunds are processed to the original payment method used for the purchase. Processing times vary by payment provider:
- Credit and debit card refunds: 5–10 business days after approval.
- PayPal refunds: 3–5 business days after approval.
- Bank transfer refunds: 7–14 business days after approval.
Please note that your financial institution may require additional time to post the refund to your account. We are not responsible for delays caused by payment processors or financial institutions after the refund has been initiated.
10. Chargebacks
We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or credit card company. Chargebacks filed without first attempting to resolve the issue through our refund process may result in suspension of your access to purchased products and services. We reserve the right to dispute chargebacks and provide evidence of product delivery and service completion.
11. Consumer Rights
Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. Residents of the European Union may have additional rights under the Consumer Rights Directive, including a fourteen (14) day right of withdrawal for distance contracts. Residents of certain U.S. states may have additional protections under state consumer protection laws. If there is a conflict between this policy and mandatory legal requirements, the legal requirements prevail.
12. Data Processing Related to Refunds
Personal data collected during the refund process is used solely to verify your purchase, process the refund, and maintain records for accounting and legal compliance. This data is processed in accordance with our Privacy Policy and retained for seven (7) years for financial record-keeping purposes.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time. Changes take effect upon posting the revised policy on our Website with an updated effective date. Refund requests are evaluated under the policy in effect at the time of purchase.
14. Contact Information
For refund inquiries or assistance, please contact:
Bloomherbal — Refund Department
33 E 17th St, New York, NY 10003, USA
Email: touch@bloomherbal.world
Phone: +1 212-253-0810